- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that we are only able to deliver to addresses within the United Kingdom and up to a weight of 15kg.
Shipping rates are as set out below -
Standard Delivery (3-5 days)
Zone A Zone B
0-1kg £4.73 (inc.vat) 0-1kg £6.73 (inc.vat)
1-2kg £5.81 (inc.vat) 1-2kg £7.81 (inc.vat)
2-5kg £7.82 (inc.vat) 2-5kg £9.82 (inc.vat)
5-10kg £9.52 (inc.vat) 5-10kg £11.52 (inc.vat)
10-15kg £11.81 (inc.vat) 10-15kg £13.81 (inc.vat)
(Zone A - UK Postcodes excluding: (Zone B - IM, HS & ZE Postcodes)
IM, HS & ZE)
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Parcels need to be signed for. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. In accordance with our couriers specifications, the shipping weights may be rounded up to the nearest 10g.